To offer complete financial solution and service to various segments of retail, micro, SME and corporate business in Indonesia, and for Indonesian Nation and Country as a whole;

To provide valuable opportunity for the professional growth of the Bank SMBCI employees;

To create significant and sustainable values for the stakeholders, including for Indonesian society;

To use technology innovation as the main differentiator to provide the best quality and experience in its class to the Bank SMBCI clients and partners.

To become the first choice bank in Indonesia, which give significant change in the life of millions of people, mainly with the support of digital technology.

The 5 (five) values the Bank adopted as guidelines for conducting business activities are as follows:

Integrity

As a professional, always act with sincerity and a high ethical standard.

Customer First

Always look at it from the customers’ point of view to provide additional value

Proactive & Innovative

Step up and relentlessly innovate

Speed & Quality

Differentiate ourselves through the speed and quality of our decision-making and service delivery

Synergy

Collaborate as one team within the SMBC Indonesia financial conglomeration.